FAQ

What types of skincare products do you offer?

At Serenitaessentials, we provide a curated selection of skincare products that enhance natural beauty. Our offerings include serums, cleansers, and treatments that utilize natural ingredients and advanced formulations suitable for all skin types.

How do I choose the right product for my skin type?

Choosing the right skincare product involves understanding your skin type and its specific needs. For instance, if you have oily or acne-prone skin, products like the CeraVe Acne Control Cleanser may be beneficial. Conversely, if you are looking to address dark spots, the AXIS-Y Dark Spot Correcting Glow Serum is designed for brightening and evening skin tone.

Are your products suitable for sensitive skin?

Many of our products are formulated with natural ingredients that are generally well-tolerated by sensitive skin. However, we recommend reviewing the ingredient list for each product and conducting a patch test prior to full application to ensure compatibility.

What is the expected timeframe for shipping?

Shipping times may vary based on your location. Typically, orders are processed within 1-3 business days, and delivery can take an additional 3-7 business days depending on the shipping method selected at checkout.

Do you offer returns or exchanges on your products?

We strive for customer satisfaction and offer a return policy for products that are unopened and in their original packaging. If you have concerns regarding a product, please contact our customer service for assistance with returns or exchanges.

How can I contact customer support for further inquiries?

For any additional questions or concerns, you can reach our customer support team through the contact form on our website or by emailing us directly. We aim to respond to all inquiries within 24-48 hours.